🔒 Data Protection Policy

cl77's Privacy Policy

Your personal information is our top priority. This document describes in detail how cl77 collects, uses, and protects your information.

Introduction & Scope

cl77 ("we", "us", or "the platform") provides a safe and trusted online entertainment service for users in Bangladesh. This Privacy Policy ("Policy") describes how we collect, use, disclose, and protect your personal information when you use cl77's website and related services.

This Policy applies to all cl77 services and products — covering everything from website browsing to account registration, financial transactions, and customer support. By using our services, you are considered to have agreed to the terms of this Policy.

We are deeply committed to your privacy and protect your information using the latest security technologies, including SSL encryption. If any changes are made to this Policy, we will publish the updated version on our website.

What Information We Collect

cl77 collects various types of information in order to operate its services properly and improve your experience. Details are provided below.

2.1 Information You Provide Directly

We collect information when you voluntarily share it with us. This includes:

  • Full name, date of birth, and national identity details (for age verification)
  • Email address and mobile number
  • Residential address
  • Payment information — bKash, Nagad, or Rocket account numbers
  • Password and security question answers (stored in encrypted form)
  • Messages sent to customer support and related documents

2.2 Automatically Collected Information

When you visit cl77's website, certain information is collected automatically for technical reasons:

  • IP address and Device ID
  • Browser type and version, operating system
  • Pages visited, click behaviour, and session duration
  • Referral URL (which site you came from)
  • Data from cookies and similar tracking technologies
  • Login times, transaction history, and gaming activity logs

2.3 Information Received from Third Parties

In some cases we may also receive information from legitimate third parties such as identity verification services or payment gateways, which helps ensure the security and accuracy of your account.

Purpose of Information Use

cl77 uses your information only for the specific and lawful purposes listed below. We never use your information unnecessarily or without your consent.

Account Management

Creating, verifying, maintaining, and securing your account. Information is verified to prevent unauthorised access and fraud.

Processing Financial Transactions

Processing deposits and withdrawals via bKash, Nagad, and Rocket, and maintaining accurate records of transactions.

Customer Support

Resolving your questions and complaints. Your information is needed to provide effective support via 24/7 live chat and email.

Service Improvement

Analysing platform performance, improving the user experience, and developing new features and products.

Compliance with Legal Obligations

Maintaining compliance with applicable laws and regulations, and detecting and preventing suspicious activity.

Responsible Gaming

Monitoring your gaming behaviour and, where necessary, offering guidance and recommending limits — to protect your interests.

Sharing Information with Third Parties

cl77 does not sell, rent, or transfer your personal information to third parties for marketing purposes. However, limited information may be shared in the specific circumstances below.

4.1 Service Providers

We work with trusted third-party service providers who carry out specific tasks on our behalf — such as payment processing (bKash, Nagad, Rocket), identity verification, and technical support. These providers are given access only to the information necessary to perform their specific tasks and are bound by confidentiality agreements.

4.2 Legal Requirements

cl77 may provide necessary information in response to valid orders from competent authorities, court directives, or legal obligations. In such cases we will always endeavour to share only the minimum information required, within the limits of the law.

4.3 Business Changes

In the event of a merger, acquisition, or asset transfer, your information may be transferred to the new entity. However, you will be notified in advance and the terms of this Policy will remain in effect.

4.4 With Your Consent

Outside of the circumstances above, your personal information will not be shared with any third party without your explicit written consent.

Cookies & Tracking Technologies

cl77's website uses cookies and similar technologies to improve your browsing experience and analyse site performance.

5.1 Types of Cookies

  • Essential Cookies: Required for the basic functioning of the website — maintaining login sessions, security verification, and similar purposes. These cannot be disabled.
  • Functional Cookies: Remember your preferences and settings so you do not have to set them up again each time you log in.
  • Analytics Cookies: Analyse which parts of the site are used most to help improve the service.

5.2 Cookie Controls

You can control or delete non-essential cookies by changing your browser settings. Please note that disabling certain cookies may limit the functionality of the site.

Data Security & Protection

cl77 has put in place the highest standard of technical and administrative measures to protect your information. Our security framework is described in detail below.

  • SSL Encryption: All data transfers are secured with 256-bit SSL encryption, protecting your information from third parties.
  • Password Hashing: Your password is never stored in plain text — strong cryptographic hashing algorithms are used.
  • Regular Security Audits: Our systems undergo regular security reviews and testing.
  • Access Controls: Only authorised staff can access your personal information, and every access is logged.
  • Data Backups: Important data is regularly backed up to secure locations.
  • Two-Step Verification: An additional security layer is activated in the event of suspicious login attempts.

However, transmitting information over the internet is not entirely without risk. While we make every effort to protect your information, you also have a responsibility to keep your login credentials confidential and to notify us immediately of any unauthorised access.

Data Retention Period

cl77 retains your information for as long as necessary to fulfil the purpose for which it was collected and in accordance with applicable legal obligations.

  • Active Accounts: All information is retained for as long as the account remains active.
  • Closed Accounts: Financial and identity-related information may be retained for a necessary period even after an account is closed.
  • Transaction Records: Records of financial transactions may be retained for an extended period in accordance with legal obligations.
  • Marketing Data: If you opt out of marketing communications, the relevant information will be deleted promptly.

Your Rights

As a cl77 user, you have several important rights over your own personal information. We respect these rights and are committed to helping you exercise them.

📋 Right of Access

You can find out at any time what information we hold about you and how we are using it.

✏️ Right to Rectification

If the information we hold about you is incorrect or incomplete, you can contact us to have it corrected.

🗑️ Right to Erasure

In certain circumstances you can request that your personal information be deleted, although this may be limited where legal obligations apply.

🚫 Right to Object

You can object to the use of your information for marketing or profiling purposes and have that processing stopped.

📦 Data Portability

You have the right to receive your personal information in a structured, machine-readable format.

🔄 Withdrawal of Consent

Where processing is based on your consent, you can withdraw that consent at any time.

To exercise any of these rights, please contact our privacy team at [email protected]. We will endeavour to respond to your request within the maximum permitted timeframe.

Protection of Minors' Information

cl77's services are intended for persons aged 21 and above only. We do not knowingly collect personal information from minors. If we become aware that a person is under 21, the relevant account will be closed immediately and the collected information will be deleted, except where legal obligations require otherwise.

If you believe that a minor has registered with cl77, please notify us immediately.

Policy Changes & Updates

cl77 reserves the right to amend or update this Privacy Policy as needed. For any significant changes, we will publish a notice on the website and update the "Last Updated" date at the top of the Policy.

Continuing to use the service after changes have been made will be considered acceptance of the updated Policy. We therefore recommend reviewing this Policy periodically.

Contact Us

Privacy-Related Enquiries

If you have any questions about this Privacy Policy or wish to exercise your rights regarding your information, our support team is available seven days a week, 24 hours a day.

Privacy Email

Live Chat Support

24/7 in Bengali & English

Responsible Gaming Reminder

You must be at least 21 years old to participate at cl77. Gambling carries financial risk. Play responsibly. Visit our Responsible Gaming page to learn more.